Microsoft repairing defective cracked Surface Laptop 3 screens for free

In February, reports began to appear online from Surface Laptop three owners of cracks appearing in the device'south display, seemingly spontaneously. At the time, Microsoft said information technology was investigating the consequence. Now, in a new support commodity (via ZDNet), Microsoft says that it is offering free repairs for afflicted devices.

"We have investigated claims of screen swell on Surface Laptop iii and have determined that, in a very minor percent of cases, a difficult foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause," Microsoft says in the back up article. "If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair costless of charge during the warranty menses of the device."

If you have already paid for a repair because of the issue, Microsoft says you should contact its support staff to secure a refund.

It'south unclear how widespread the result has been, simply it generated enough reports to crusade business. Surface Laptop iii users who reported that they had been exceptionally careful with their laptops saw cracks appear in the display, seemingly with no cause.

If you accept experienced the issue with your own Surface Laptop 3, you lot can get in touch on with Microsoft Back up to initiate a free repair.